Keeping You Informed

Whether you are a techno-wizard or simply prefer direct human contact we have a number of ways to keep you informed throughout the repair procedure.

1. Automated text messages are sent direct to your mobile phone as various stages of the pre-repair procedure, when work commences on the vehicle and a day before we expect the vehicle to be completed.
   
   
2. Automated e-mails are sent when the procedure is lengthened due to pre-repair authorizations required by your insurer.
   
   
3. Track Your Repair online at your own convenience by entering your registration by clicking on the link on this page. Once the repair is scheduled this provides information about expected start dates for each repair task and when these tasks are completed. Please note this is for guidance only and expected start dates cannot be guaranteed. Dates will reschedule automatically as changes occur to resources, parts availability and other factors beyond our control.
   
   
4. We endeavour to telephone you every three to four days to update you on the vehicle progress. Alternatively if you prefer us to simply call us when the vehicle is complete please let us know.

You can choose all or some of the above options. For automated updates please ensure we have your correct mobile and e-mail details. If you do not wish to receive any automated updates please quote your reference number and ask for these to be switched off.

Welcome to AW Online Vehicle Repair Tracking.

(Proceed to Tracking. Click here >>)

We provide a comprehensive computer generated tracking system uploaded to this website twice a day direct from the bodyshop's time capture system as your vehicle progresses through the repairs process.

While the Completed Dates are accurate we cannot guarantee the Expected Start Dates as there are a number of influencing factors which may cause delays (see Frequently Asked Questions). Future dates should be used as a guide only.

You will always be contacted the afternoon/evening before your vehicle is due to be returned to confirm arrangements.

To proceed please enter your vehicle registration in the box below (without spaces) and click submit.

Please note that the following service currently only works through an Internet Explorer browser. If you are viewing this page through anything other then an IE browser you may experience problems.

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