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AW
REPAIR DOUBLE SUCCESS
From June 2008 edition of Bodyshop Magazine
 AW
Repair Group’s Sleaford site has become the first in Lincolnshire
to achieve the Thatcham BSI Kitemark, just eight weeks after its
South Yorkshire site was accredited.
Managing Director
Andrew Walsh said: “Everyone in the AW Group has gained so
much from the whole process and I am very proud that both sites
can now display the Kitemark with pride.”
Many of the required
procedures and processes that were highlighted following a gap analysis
at South Yorkshire were implemented at the Lincolnshrie site, particularly
in relation to future staff development.
According to Lincolnshire
Branch Manager Michael Thorpe, the hard work was worth the effort.
“Achieving the
Kitemark is a large expense to any bodyshop, Any bodyshop that ha
achieved this know they earned it.”
CUSTOMER
SERVICE AND KITEMARK ARE KEY TO AW FUTURE
From May 2008 edition of AM (Automotive Magazine)
AW Repair Centres
is putting emphasis on customer service to drive it forward in the
the independent accident repair market.
Each motorist is
given a letter with the phone number for the group’s customer
car team, plus a direct line to their bodyshop manager, in case
they have any queries.
During the repair,
customers are given updates every three days, and once worker is
completed the car is returned with a guarantee mirror hanger and
postage-paid customer satisfaction questionnaire.
“I want AW Accident
Repair Centres to be known for quality of repair and quality of
customer service,” said managing director Andrew Walsh.
The £3.8 million
turnover group has bodyshops in Sleaford and Doncaster with approvals
from more than half a dozen insurers and work providers.
It has just gained
the BSI Kitemark for both its sites following an investment of £17,000
in training courses and equipment.
Walsh said Kitemark
was no instant earner, but he hoped it would attract extra business
in the long term.
“It’s going
to be a good two years after a bodyshop gets Kitemark until it really
starts to get the best out of it,” he said.
“But if you
look at your business and work hard on it, it will increase its
value.”
Walsh added: “Some
people in this industry think that it’s just another ISO and
it’s all going to blow over. But this about safety and competence,
to show insurers and consumers that the people that work in our
business are competent to do so.”
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